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Secrets & Lies: The truth about fast-growing StartUps

A talk by Jill Palmer
CEO, Click Travel

14 October 2020, 11:30 AM

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About this talk

In this session, we will hear from Jill Palmer, CEO of Click Travel, an organisation shaping the future of business travel with their award-winning corporate travel management and booking platform – built on the foundations of trust, choice and great people. Jill joined the organisation in 2012 and became CEO in 2015, overseeing a period of fast-growth and transformation. During this session you will learn:

-- How they scaled the organisation and the lessons learnt along the way

-- The importance of the organisational culture

-- Why the right technology creates operational efficiencies and alignment

-- How to identify, target and focus on the right customers

-- Why Birmingham is a great place to create a culture of collaboration

Jill Palmer

Jill Palmer is the CEO of Click Travel, one of the UK’s fastest-growing travel management companies that uses next-generation technology to make booking business travel smooth. Jill joined Click Travel in 2012, becoming CEO in 2015. Prior to Click, Jill ran the Legal, HR and Customer Operations functions for Mercedes-Benz UK and had a plural career in change management, with three non-executive director roles. Jill believes a happy, motivated team is the key to delivering excellent customer service. This focus has seen Click Travel named for seven years’ running as one of the Sunday Times’ Best Companies to Work For.

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