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Future of Professional Services in AI Enabled World

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About this talk

Technology is challenging and disrupting the way in which the established professions deliver services to clients. Through the nationally funded ISCF Next Generation Services Fund, a researchers have applied scenarios methodology to create versions of the future, thinking about the impact on legal and accountancy services in an AI enabled world. This workshop gives privileged insight into these scenarios, developed over 12 months drawing on multi-stakeholder perspectives and shows how these scenarios can be used practically to inform business plans and enhance business resilience of professional services firms today.

Lucy Kimbell

Lucy Kimbell is Director, Social Design Institute, and Professor of Contemporary Design Practices  at University of the Arts London. She is also Associate Fellow at Said Business School, University of Oxford. Her research looks at the emergence and development of ‘design thinking’ and the use of design expertise to address organisational, social and public policy issues. Lucy is currently co-investigator on two UKRI funded projects including the “Next Generation Services” project, which is focused on exploring the use of collaborative design in legal and accounting to aid adoption of AI and associated technologies (www.nextgenpsf.co.uk) as part of the Industrial Strategy Challenge Fund. Lucy was AHRC design research fellow in Policy Lab, a team in the Cabinet Office in 2014-15 and works with a team in the EU Joint Research Centre using foresight and design to develop policy.

Tony Randle

A specialist in major infrastructure projects by background, Tony has for the last few years focused on developing legal products and systems to address the increasing demands placed on in-house legal teams. From template production processes and AI-assisted contract review tools through to managing high volumes of outsourced commercial work for FTSE businesses, Tony has helped implement solutions to increase efficiency, reduce costs and standardise risk profiles. He has also collaborated with tech developers to create new law tech solutions. As well as a Partner with law firm Shoosmiths, Tony is a founder-shareholder in a law tech business. He is also the Law Tech Lead for the West Midlands Prof Tech Cluster.

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