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KEYNOTE: Achieving Customer Success in Tech: Relationships, Revenue & Results

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About this talk

Having a great tech product or service is only part of what you will need to make your business a success. A big part of any growth strategy is acquiring the right customers, making them feel loved and constantly delivering value to them. On this panel, we will be joined by 3 experts who between them will offer insight and knowledge into how to grow a business by putting customers at the heart of everything you do.

In this session we will hear from:

-- James Jean-Louis, Chief Commercial Officer at Zoom EV

-- Christopher Purdie, Group Commercial Director at PM Connect

-- Lisa Vicary, Head Of Customer Experience at The Prince's Trust

Between them they will discuss how to:

-- Identify and target the right customers

-- Build long-lasting customer relationships

-- Create a high-performing business strategy

-- Constantly deliver a great customer experience

-- Achieve collaboration across your business

Lisa Vicary

Lisa is Head of Customer Experience at The Prince’s Trust and is responsible for ensuring their customers, partners and stakeholders have a great customer journey. Prior to joining The Prince’s Trust, Lisa was Director of Client Implementations at CX Tech company, InMoment. Having worked for a technology company and now a charity, Lisa brings a wealth of experience and a unique perspective. A graduate in Business & Management (BSc) from Bath Spa University, Lisa is a social enterprise advocate and enjoys volunteering as an event marshall at junior parkrun.

James Jean-Louis

James Jean-Louis is Zoom's CCO and heads up Zoom's business development. James is a guru in the world of E-Mobility, having been in the automotive industry for over 25 years and launching Charging Solutions, one of the first charging businesses in the UK in 2010, which was then acquired by Chargemaster in 2014. James went on to help build Chargemaster into the leading EV chargepoint provider and charging network in the UK, which was then acquired by BP in 2018. Zoom Admission - James is an avid Formula 1 and Formula E fan and when not leading the e-mobility revolution enjoys spending time on his boat!

Christopher Purdie

As PM Connect’s commercial lead, Chris is determined to get the best out of mobile payments not only for businesses, but for consumers and mobile operators. Well accustomed to high-stakes, multi-billion-pound clients, he is passionate about introducing new revenue streams to brands through mobile payments. Prior to his current role, Chris spent six years working for a company within the CAC40-listed Lagardère Group, in Paris. He managed a portfolio of sport, music and video-on-demand mobile-focused services, gaining invaluable expertise he is now putting into effect at PM Connect. Chris has opened up new markets throughout Europe, Asia-Pacific, Africa and Latin America, bringing his international expertise to brands and mobile operators alike.

Learn from amazing companies like these

The Prince's Trust
Zoom EV
PM Connect

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